Whether buying a home, pursuing higher education, or launching a small business.

America’s Banks

Make It Possible


Helping Families

Banks remain fully committed to delivering the products and services hardworking families rely on to meet their needs, including expanding and protecting access to credit, small-dollar lending products, and emergency safety net tools like overdraft.

Millions of Americans live paycheck to paycheck, leaving consumers with less cushion for emergencies and increasingly reliant on bank products to meet their needs. Banks deliver possibility for consumers through numerous services, like short-term liquidity and innovative new tools.

  • Small dollar loans, credit cards, and other forms of short-term liquidity like overdraft are valued emergency safety net products for hardworking families who depend on them when met with an unexpected expense.

  • To meet evolving consumer demands, banks have unveiled new innovative financial tools to strengthen transparency, expand choice, and lower costs for consumers. Learn more about these bank-led innovations empowering consumers with transparency and choice to meet their financial needs.


Supporting Small Business

For more than a century, banks have provided small businesses with the capital and resources they need to expand operations and create new jobs.


Breathing life into a floral shop

Serving children and families

While many businesses were impacted by the onset of COVID, few faced more challenges than the home care industry. Thankful Larry Aronson was able to receive his PPP loan from Investors Bank, which will soon be a part of CBA member bank, Citizens Bank, and ensure their clients safely received the care they needed while supporting their caregivers.

With much of Le Printemps’ business coming from hotels, weddings, and other events, they quickly found themselves affected by the COVID-19 pandemic. Wells Fargo shares their story and how they were able to apply for and received both rounds of PPP loans.

Murriel Webb tells about her journey to securing a PPP loan that helped her daycare remain open and financially viable for the children and families they serve thanks to the support of Comerica.

Providing safe home healthcare

America’s leading banks remain steadfastly committed to the shared goal of increasing access to credit in underserved communities, including among minority and woman owned small businesses. 

To further support underrepresented populations recovering from the pandemic, many of the nation’s largest banks have unveiled new initiatives designed to provide needed capital, technical assistance, and long-term recovery funds for entrepreneurs and small business owners.

While great strides have been made to help women and minority owned small businesses obtain the financing they need to be successful, there is more work to be done. By increasing access to credit, we can help ensure more Americans in underserved communities are able to achieve their dreams and build secure futures. 

Supporting minority and woman owned small businesses


Investing in Communities

  • Additionally, many banks made additional voluntary investments in minority communities during the pandemic as these communities were more likely to experience the adverse effects of the Coronavirus. Banks have always been proud partners in complying with other extensive rules and statutes intended to prevent discrimination such as the Equal Credit Opportunity Act and Fair Housing Act. 

  • With a strategic focus on fostering economic empowerment, education and entrepreneurism in traditionally underserved populations and communities, banks are working to bring more hardworking Americans into the well-regulated banking system.

America’s leading banks reinvest nearly $1 trillion back into their communities every couple of years under the Community Reinvestment Act alone – more than any other sector in financial services and more than any other industry.

  • “It was pretty clear we were going to need outside financial support if we wanted to remain operational.”

    – Dr. Nikki Trombetta, Owner, Marana Dental Care

    Working with Bank of America … Trombetta applied for and received a loan through the federal PPP that has helped her adjust her practices to new social distancing policies — and keep her team employed.

  • “Chase not only helped me every step of the way with the application process but did so at any time of the day or night. This loan will be able to put us back on the market and provide relief for our 60 employees and their families.”

    – Paula Vargas, proprietor of family-owned El Coyote Restaurant

  • “[The PPP] was just going to be an incredibly helpful tool for me to relaunch my business when it was allowed to open again. That night the approval came through, I was almost in tears.”

    – Dr. Michael Thomas 

    Working with U.S. Bank to receive PPP funding was an essential part of his dental operation staying in business, and the ease of the process even led him to switch banks.

  • “The PPP loans breathed life into us. I’m thankful every day. I wake up and say, ‘Thank you Wells Fargo.’ Otherwise, a shop like this would’ve been closed a long time ago.”

    — Suha Kaidbey, Owner, Le Printempsoes here

America’s Banks Are Here to Help

  • For Heather Lee, it’s personal. At work, Lee is a user experience architect on the digital accessibility team at U.S. Bank. At home, she’s a mother of two teenage daughters, both of whom have disabilities. In both roles, she sees her responsibilities as one and the same.

  • For more than a decade, Truist has partnered with Goodwills across the country to create successful workforce initiatives in service to individuals and communities in need.

  • Every entrepreneur has a story to tell: What they’re doing today, how they got here, and where they’re going next. Meet small business owners with big insights to share on work, life, and business.

  • Programs like the Open Access Fellowship, presented by Project REAP (Real Estate Associate Program) and sponsored by JPMorgan Chase & Co., are working to expand opportunities for Black, Hispanic and Latino professionals in community development finance.

  • For well over a century, Pioneer Linens — a longtime Wells Fargo customer — has evolved alongside its Palm Beach community. The secret to its success? A faithful family with a long legacy of caring about their customers.

  • In all corners of the globe, Citi returned to in-person volunteering in full force for the first time in three years, and while the pandemic showed us the power and value of virtual volunteering, there’s nothing quite like being side by side with colleagues on-site, making a tangible impact.

More Resources

View and download fact sheets to learn more about how banks are supporting families, small businesses, and communities across the U.S.